Point of Sale FAQ

Changing the Date on Posted Point of Sale Receipts

Summary of the Issue

If a Point of Sale receipt is posted with the wrong date, you can’t edit it directly. Instead, you’ll need to void the incorrect receipt and re-post it with the correct date. Here’s how to fix it.  

Troubleshooting Steps

1. Void the Incorrect Receipt

   1. Go to the Posted POS Receipts page, find the incorrect receipt, and use the Void function.

   2. Make sure the receipt is marked as voided.  

2. Re-post with the Correct Date

   1. Create new POS lines for the transaction.

   2. During posting, enter the correct date in the dialog.

   3. Complete the posting and verify the new receipt.  

Notes

• You need the right permissions to change posting dates and void receipts.

• Voiding creates a negative entry to reverse the original transaction.

• The system tracks voided receipts separately for audit.  

When to Escalate

If you can’t resolve the issue:

• Note the original receipt number, incorrect and correct dates.

• Include screenshots and details of your permissions.

• Contact Elite Dynamics Support with this information