Booking Contact Unit or Boat

Enhancement Overview

We’ve introduced the ability to capture contact unit or boat details directly against a booking. This allows teams to record information about the unit, boat or vehicle that the booking contact is bringing with them.

This enhancement is especially useful for marina and seasonal touring operations, where staff often need to identify a customer by their boat name, caravan details, or registration. The contact unit information can then be shown alongside the booking, helping operational teams work with more relevant information throughout the customer journey.

🔷 Important

This enhancement functionality is only available in version 28.5 or later of EliteParks. View which version you are on in the Extension Management view within Business Central.

How It Works

Booking Contact Unit is controlled through Booking Grade Groups & Booking Management Setup. The relevant Grade Group must have Show Contact Unit enabled before contact unit fields are shown for bookings using that group, or the default must be set to Show Contact Unit in Booking Management Setup.

Once enabled, users can capture details such as:

These details can appear in the factbox, booking list, and confirmation email.  

At A Glance

Important

Booking Contact Unit depends on Grade Group setup/Booking Mangement Setup. If Show Contact Unit is not enabled for the relevant Grade Group or on by deafult in your Booking Management Setup, the contact unit fields will not be shown for that booking type.

Why Is It Useful?

This enhancement gives teams a clearer way to manage bookings where the physical unit/boat matters as much as the customer record. For marinas, staff may know a visitor by their boat name rather than their personal name. For seasonal touring, teams may need to capture caravan or vehicle details to support arrival, allocation and operational checks.

By making contact unit details part of the booking process, users can keep important information close to the booking itself. This reduces the need for notes or workarounds and gives front-of-house and operational teams a more complete view of who is arriving and what they are bringing with them.

System/User Requirements