Feefo Integration

  • Published on Oct 24, 2025
  • 1 minute(s) read
  • Mark Fugett
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Feature Description

Feefo Integration with Elite CRM integrates Feefo, a customer review platform, with Elite CRM to automatically synchronise review data from bookings. This allows negative reviews to trigger the creation of customer care tickets within the CRM, ensuring prompt follow-up and resolution by the service team. The integration centralises feedback for comprehensive reporting, links real customer experiences to service workflows, and helps businesses proactively manage reputation and customer satisfaction.

🔷 Important

This feature functionality is only available in version 4.3 or later of EliteCRM.

Business Uses

  • Automatically generate customer care tickets for poor reviews, ensuring timely resolution.

  • Centralise review data for comprehensive reporting and trend analysis.

  • Link customer feedback directly to service workflows, improving accountability and customer satisfaction.

System/User Requirements

Requirement

Description

EliteCRM Premium Licence

This feature requires you to have a EliteCRM Premium licence assigned.

PowerApps Per App Plan

This feature requires you to have a Microsoft PowerApps Per App Plan assigned.

Feefo Integration

To utilise this feature your connected EliteParks or EliteMarinas system will need to have a Feefo integration configured.