EliteRequests & Rental Bookings

Enhancement Overview

We’ve introduced the ability to create and manage EliteRequests directly from Rental Bookings within EliteParks.

This enhancement allows users to raise requests linked to a rental booking, bringing operational processes such as maintenance, housekeeping, or service requests into a single, central workflow. By connecting EliteRequests to rental bookings, all related activities can now be captured and tracked in context.

How It Works

When working within a Rental Booking, users can now create a new EliteRequest directly from the booking, automatically linking it to the relevant booking and customer context. This allows request details such as type, description, and notes to be captured in one place, with the request then managed through the standard EliteRequest lifecycle alongside other operational requests.

At A Glance

Why Is It Useful?

EliteRequests provides a single, central funnel for capturing and managing requests across the system, allowing them to be tracked, processed, or converted into operational tasks such as maintenance or housekeeping activities.

By adding this functionality directly to Rental Bookings, users no longer need to raise requests separately or track them outside of the booking context. This reduces duplication, improves visibility, and ensures that any issues or requirements related to a guest’s stay are clearly linked and managed in one place.

This is particularly useful for day-to-day park operations, where timely handling of booking-related requests is essential to delivering a smooth customer experience.

System/User Requirements