Feefo Integration

Feature Description

This new integration with Feefo in Dynamics 365 Business Central enables businesses to automate customer feedback collection through scheduled job queues. By mapping internal units, grades, and parks to products set up in Feefo, organisations can send departure data automatically, triggering post-stay surveys. This streamlined process eliminates manual intervention, ensuring timely feedback collection and improved customer insight. Businesses can schedule when and how data is sent, enhancing control and reliability. The integration supports better customer engagement and helps drive service improvements by enabling a consistent, automated flow of real-time feedback directly linked to operational data.

🔷 Important

This feature functionality is only available in version 26.0 or later of EliteParks or EliteMarinas. View which version you are on in the Extension Management view within Business Central.

Feature Screenshots

Business Uses

• Automated Feedback Collection. Automatically sending booking departure data to Feefo ensures customers receive surveys promptly after their stay. This improves response rates and captures timely, relevant feedback to guide service improvements.

• Accurate Customer Insights. By mapping Feefo products to your specific units, grades, and parks, the data collected is more targeted and meaningful. This alignment leads to more actionable insights that help identify strengths and areas for enhancement across specific offerings.

• Reduced Manual Workload. The use of job queues to automate data transfer significantly reduces administrative effort. Staff can focus on value-added tasks rather than manual data entry, boosting overall operational efficiency.

System/User Requirements